Frequently Asked Questions

Tesoro creates high-end imitation jewellery featuring refined micro pavé craftsmanship and diamond-like brilliance. Our pieces are designed to mirror fine jewellery aesthetics while remaining accessible.

We use high quality alloy bases with gold and silver toned finishes and carefully selected micro pavé stones. Some designs may feature stainless steel bases for added durability.

Yes. Our jewellery is nickel-free and designed to be gentle on most skin types. We recommend standard care to maintain comfort and finish.

Yes. Many of our designs are suitable for daily wear. To preserve brilliance and finish, we suggest removing jewellery before bathing, exercising, or sleeping.

Store your pieces in a dry, airtight space and avoid contact with water, perfumes, and chemicals. Wipe gently with a soft cloth after use to maintain shine.

Orders are processed within 1–3 business days and typically delivered within 3–7 business days, depending on your location. For International orders, the delivery time is between 7-10 days.

Return or exchange requests must be raised via the Returns & Exchange page within 48 hours of delivery.Items must be unused, with original packaging and tags intact. An unboxing video is mandatory for claims related to missing items. The video must clearly show the package being opened from its sealed condition.

We offer exchanges for size-related concerns or in the event of a damaged or incorrect item.Requests must be raised within 48 hours of delivery with order details and supporting images. All items must be unused and returned in original packaging.